Privacy Policy
Effective Date: May 21, 2026 | Last Updated: May 21, 2026
This Privacy Policy applies to Uncrate.com, shop.uncrate.com, and any associated mobile applications (collectively, the "Services") operated by Uncrate, LLC ("Uncrate," "we," "us," or "our"). By using the Services, you agree to the collection and use of information as described in this policy.
If you have questions about this policy, contact us at: privacy@uncrate.com. You may request deletion of your data at any time by contacting us at the address above; we will fulfill verified deletion requests within 45 days.
1. Information We Collect
We collect information in the following ways:
a) Information you provide directly: When you participate in contests, sweepstakes, giveaways, site registration, purchases, or use of community areas (such as forums or comment sections), you may provide us with your name, email address, mailing address, payment information, and other personal details.
b) Automatically collected information: When you visit our Services, we and our third-party partners automatically collect certain data, including:
Device type, operating system, and browser type
IP address and approximate geographic location
Internet Service Provider (ISP)
Pages visited, links clicked, and referring URL
Cookie identifiers and session data
Non-sensitive text entered and mouse movement patterns (via services such as Gobot, described below)
c) Information from third parties: We may receive information about you from advertising partners, analytics providers, and social media platforms when you interact with our content on those platforms.
2. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to operate and improve our Services, deliver targeted advertising, and measure performance. These technologies may be set by us or by third-party partners.
Third-party tracking technologies currently active on our Services include:
Facebook Pixel — collects browsing data for advertising. See Meta's Privacy Policy at facebook.com/policy.php.
Quantcast — collects audience measurement data. See Quantcast's Privacy Policy at quantcast.com/privacy.
Gobot — used for abandoned cart messages and marketing. Gobot may collect device type, OS, location, browser type, ISP, pages visited, links clicked, and cookie data. See Gobot's Privacy Policy at getgobot.com. To opt out of Gobot, visit getgobot.com/data-optout.
Google Analytics / Advertising — may collect browsing and demographic data for analytics and advertising.
You may control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services. You may also opt out of interest-based advertising through the Network Advertising Initiative (optout.networkadvertising.org) or the Digital Advertising Alliance (optout.aboutads.info).
EU/UK Users: We will request your consent before placing any non-essential cookies or activating tracking technologies. You may withdraw consent at any time via our cookie preference center.
3. How We Use Your Information
We use the information we collect for the following purposes:
To operate, maintain, and improve the Services
To process transactions and send related communications (e.g., order confirmations, shipping updates)
To send marketing and promotional communications, where you have opted in
To deliver targeted advertising based on your interests
To conduct contests, sweepstakes, and promotions
To analyze usage trends and improve user experience
To comply with legal obligations
We do not sell your personally identifiable information to third parties. We may share aggregate, de-identified data for marketing or research purposes.
4. Legal Basis for Processing (EEA/UK Users)
If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:
Contract — to fulfill purchases or provide Services you have requested
Legitimate Interests — for analytics, fraud prevention, security, and improving our Services, where such interests are not overridden by your rights
Consent — for marketing communications, non-essential cookies, and targeted advertising
Legal Obligation — to comply with applicable law
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal. You may withdraw consent by contacting us at privacy@uncrate.com or using our cookie preference center.
5. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Access — request a copy of the personal information we hold about you
Correction — request correction of inaccurate or incomplete data
Deletion — request deletion of your personal data (subject to legal exceptions)
Portability — receive your data in a structured, machine-readable format
Objection — object to processing based on legitimate interests or for direct marketing
Restriction — request that we restrict processing of your data in certain circumstances
Opt-out of sale/sharing — California residents may opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising (see Section 6)
To exercise any of these rights, contact us at privacy@uncrate.com. We will respond to verified requests within 45 days. We will not discriminate against you for exercising your privacy rights.
6. California Residents (CCPA/CPRA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).
Categories of personal information collected: Identifiers (name, email, IP address); commercial information (purchase history); internet/electronic activity (browsing behavior, cookie data); geolocation data; inferences drawn from the above.
Purpose of collection: Operating our Services, processing transactions, marketing, and analytics.
Sharing for advertising: We share certain information (such as cookie identifiers and browsing behavior) with third-party advertising partners, which may constitute a "sale" or "sharing" under CCPA. You have the right to opt out.
To opt out of the sale or sharing of your personal information, click the "Do Not Sell or Share My Personal Information" link in the footer of our website, or contact us at privacy@uncrate.com.
California residents also have the right to request disclosure of data collected in the past 12 months and to request deletion of their data. Contact us at privacy@uncrate.com to exercise these rights.
7. Children's Privacy (COPPA)
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent, as required by the Children's Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe your child under 13 has provided us with personal information without your consent, please contact us at privacy@uncrate.com. We will promptly delete such information upon verification.
Users between the ages of 13 and 17 should review this policy with a parent or guardian before providing any personal information.
We do not monitor the age of our general user audience and cannot guarantee that minors will not access the Services.
8. International Data Transfers
Uncrate, LLC is based in the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. We implement appropriate safeguards for international data transfers, including Standard Contractual Clauses approved by the European Commission where applicable.
9. Data Security
We implement commercially reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit (TLS), access controls, and regular security reviews.
However, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.
10. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we securely delete or anonymize it.
11. Third-Party Links and Services
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required by law, provide notice via email or a prominent notice on our Services. Your continued use of the Services after changes become effective constitutes your acceptance of the revised policy.
13. Contact Us
Uncrate, LLC
Email: privacy@uncrate.com
For EEA/UK users, you also have the right to lodge a complaint with your local data protection authority.
